Communication Management Cheat Sheet

Communication Management — Quick Reference

Communication Channels

Formula: n(n−1) / 2 where n = number of people

People	Channels
5	10
10	45
15	105
20	190

Adding just one person dramatically increases complexity. This is why stakeholder management matters.

Communication Methods

Method	When to Use	Examples
Interactive	Most effective for complex topics	Meetings, calls, video
Push	Distribute information to specific people	Email, memos, reports
Pull	Large audiences, self-serve	Intranet, knowledge base, dashboards

Communication Model

Sender → Encode → Message → Medium → Decode → Receiver → Feedback

• Noise — Anything that interferes with the message (language barriers, technical jargon, distractions)
• Acknowledge — Confirms receipt (not understanding)
• Feedback — Confirms understanding

5Cs of Communication

• Correct — Grammatically accurate, no errors
• Concise — Brief, no unnecessary words
• Clear — Unambiguous, easy to understand
• Coherent — Logical flow of ideas
• Controlled — Directed to the right audience